PRIVACY NOTICE (May 2018)
Cherry Allen Ltd is committed to protecting the privacy and security of your personal information. We take care to protect the privacy of our customers and users of our products that communicate online with us, through our website.
We have therefore developed this privacy policy to inform you of the data we collect, what we do with your information, what we do to keep it secure as well as the rights and choices you have over your personal information
This privacy notice tells you what to expect when Cherry Allen Ltd collects personal information.
Visitors to the website
When someone visits www.cherryallen.co.uk, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Use of cookies
Cookies are small text files that are placed on your computer by websites that you visit.
They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Email Correspondence
At times, we use a third party provider, Mail Chimp, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.
Social media
If you send us a private or direct message via social media the message will be stored for three months. It will not be shared with any other organisations.
Phone Numbers
We keep details of phone numbers of clients and potential clients that have contacted or work with us. This information is held securely and used only for the purpose of working with or agreeing to work with clients.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law. These emails are stored on Gmail securely. We take measures to ensure security of email correspondence including using passwords for documents or Egress for secure sending.
What information do we ask for, and why?
We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.
You are under no statutory or contractual requirement or obligation to provide us with your personal information; however we require at least the information above in order for us to deal with you as a customer or service user in an efficient and effective manner.
The legal basis for processing your data is based on your specific consent at the point the information was initially provided, therefore we will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so.
For example:
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If the law or a public authority says we must share the personal data;
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If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk); or
Data retention
We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your information in accordance with the General Data Protection Regulation (GDPR) and never retain your information for longer than is necessary. Unless otherwise required by law, your data will be stored for a period of 2 after our last contact with you or some other identifiable action or period, at which point it will be deleted.
Your rights
Under GDPR, you have rights as an individual which you can exercise in relation to the information we hold about you.
Right to Access Your Personal Information
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You have the right to access the personal information that we hold about you in many circumstances, by making a request. This is sometimes termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and aim to do so within 30 days from when your identity has been confirmed.
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We would ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.
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If you would like to exercise this right, please contact us as set out below.
Right to Correct Your Personal Information
If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
If you would like to exercise this right, please contact us as set out below.
Right to Stop or Limit Our Processing of Your Data
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You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.
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If you would like to exercise this right, please contact us as set out below.
For more information about your privacy rights:
The Information Commissioner's Office (ICO) regulates data protection and privacy matters in the UK. You can access them here https://ico.org.uk/for-the-public.
You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.
How to contact us
If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:
By email: cherry@cherryallen.co.uk
Thank you for taking the time to read our Privacy Policy.